1. Information We Collect

Personal Information You Provide

When you interact with our platform, we collect information you voluntarily share with us. This happens when you sign up for learning programs, request information, or contact our support team.

Automatically Collected Data

Like most websites, we automatically gather certain technical information when you visit stellorinqua.com. This helps us understand how people use our platform and where we can make improvements.

• Browser type and version, operating system details
• IP address and approximate geographic location (city/region level)
• Pages visited, time spent on each section, navigation patterns
• Referring websites and search terms that led you to us
• Device information including screen resolution and language preferences

2. How We Use Your Information

We're not in the business of collecting data for the sake of it. Everything we gather serves a specific purpose related to delivering better educational resources and support for Australian businesses looking to scale effectively.

Service Delivery and Communication

• Enrolling you in learning programs scheduled for late 2025 and 2026
• Sending course materials, schedules, and access credentials
• Responding to your inquiries through our support channels
• Notifying you about changes to scheduled sessions or program updates
• Providing receipts and maintaining transaction records as required by Australian tax law

Platform Improvement

We analyse usage patterns to understand which resources prove most valuable. If everyone's spending time on particular financial planning modules, that tells us something. If people consistently skip certain sections, we'll rethink our approach. This data-driven feedback loop helps us create content that actually addresses the challenges Australian business owners face.

Legal Compliance

Australian privacy legislation requires us to maintain certain records and follow specific procedures. We comply with the Privacy Act 1988 (Cth), Australian Privacy Principles, and relevant financial services regulations. This means keeping transaction records, maintaining audit trails, and responding appropriately to regulatory inquiries when they occur.

3. Information Sharing and Disclosure

We don't sell your personal information. Period. That's not our business model, and it never will be. However, running an educational platform does require working with certain service providers who help us deliver content and process transactions securely.

Service Providers We Work With

• Payment Processors: Australian-based financial institutions handle payment transactions securely. They see only the information necessary to process your payment and issue receipts.
• Email Services: Our communication platform manages program updates and course materials. These providers are contractually bound to use your data only for sending our communications.
• Cloud Hosting: Course materials and your account information are stored with reputable hosting providers who maintain servers in Australia, ensuring data sovereignty compliance.
• Analytics Tools: We use privacy-focused analytics to understand platform usage without tracking individual behaviour across other websites.

Legal Requirements

There are situations where Australian law requires us to disclose information. This includes responding to valid court orders, assisting law enforcement investigations where legally obligated, or protecting someone's safety in emergency situations. We'll always verify the legitimacy of such requests and disclose only what's legally required.

4. Your Rights Under Australian Law

The Australian Privacy Principles give you significant control over your personal information. These aren't just theoretical rights—we've built practical processes to help you exercise them.

Access Your Information

You can request a copy of the personal information we hold about you. We'll provide this within 30 days at no charge for standard requests. If you're looking for extensive historical records that require significant effort to compile, we might discuss reasonable costs beforehand.

Correction Rights

Noticed your business address is outdated or your phone number's changed? Contact us, and we'll update your information promptly. You can correct most details directly through your account settings. For information you can't change yourself, send us an email and we'll handle it within five business days.

Deletion Requests

You can ask us to delete your account and associated data. We'll process this request within 30 days. However, Australian law requires us to retain certain financial records for seven years for tax purposes. We'll explain which information must be retained and why before proceeding with any deletion.

Marketing Preferences

Every marketing email includes an unsubscribe link. Click it, and you're off that list—no questions asked, no lengthy process. You'll still receive essential communications about programs you've enrolled in, but promotional content stops immediately.

5. Data Security Measures

Security isn't something we add as an afterthought. It's built into every aspect of how we handle information, from the moment you first visit our website through to long-term storage of historical records.

Technical Safeguards

• Industry-standard encryption for data transmission (TLS 1.3)
• Encrypted storage for sensitive information including payment details
• Regular security audits and vulnerability assessments
• Secure backup systems with encrypted offsite storage
• Multi-factor authentication for staff accessing sensitive systems

Organizational Measures

Our team receives regular privacy training. Staff access to personal information follows strict need-to-know principles—your payment processor doesn't need to see your course progress, and your program coordinator doesn't need access to your credit card details. We maintain detailed access logs and review them regularly for unusual patterns.

Despite our precautions, no online system is completely immune to security breaches. In the unlikely event of a data breach affecting your information, we'll notify you within 72 hours and explain what happened, what information was involved, and what steps we're taking to address the situation.

6. Data Retention Periods

We don't keep information longer than necessary, but "necessary" varies depending on the type of data and legal requirements.

When retention periods expire, we securely delete information through multi-pass overwriting processes. Backups containing expired data are progressively removed as backup cycles complete.

7. Cookies and Tracking Technologies

Our website uses cookies—small text files stored on your device that help the site remember your preferences and understand how you navigate our content.

Essential Cookies

These keep you logged in as you move between pages and remember your language preferences. They're necessary for the website to function properly. Without them, you'd need to re-enter your credentials on every page.

Analytics Cookies

We use these to understand which resources prove most helpful. They tell us things like which learning modules get completed most often or where people tend to drop off. This information is aggregated and anonymous—we're looking at patterns across all users, not tracking individual behaviour.

Managing Cookie Preferences

Your browser settings let you refuse cookies or alert you when websites send them. Be aware that disabling cookies might affect website functionality. You might need to re-enter information more frequently or find that certain features don't work as smoothly.

8. Third-Party Links

Our educational content occasionally links to external resources—industry reports, regulatory bodies, or complementary services. Once you leave stellorinqua.com, our privacy policy no longer applies. We can't control how other organizations handle your information, so we recommend reviewing their privacy policies before sharing personal details.

We don't endorse third-party sites simply by linking to them. Links are provided because we think they might offer useful information, but you'll need to make your own assessment about trusting them with your data.

9. International Data Transfers

We primarily store data within Australia using Australian-based hosting providers. This keeps your information subject to Australian privacy law and within the jurisdiction of Australian regulatory bodies.

Some of our service providers maintain backup systems in other countries with strong privacy protections (primarily New Zealand and Singapore). When information is transferred internationally, we ensure the receiving jurisdiction provides privacy protections comparable to Australia's standards, as required by the Australian Privacy Principles.

10. Children's Privacy

Our services target business owners and professionals. We don't knowingly collect information from anyone under 18 years old. If you're a parent or guardian who believes your child has provided us with personal information, please contact us immediately and we'll delete it.

Business scaling education requires a level of commercial experience that naturally means our audience consists of adults. If we discover we've inadvertently collected information from a minor, we'll take immediate steps to remove it from our systems.

11. Changes to This Policy

Privacy practices evolve as technology changes and regulations develop. When we update this policy, we'll change the "Last Updated" date at the top and notify active users via email if the changes significantly affect how we handle your information.

For minor clarifications or updates to contact details, we might not send individual notifications. We recommend reviewing this policy periodically, especially before providing us with additional personal information.

Previous versions of this policy are archived and available on request if you want to see what's changed over time.

12. Specific Rights for ACT Residents

As a business operating in the Australian Capital Territory, we're subject to additional privacy obligations under ACT legislation. This provides you with extra protections beyond the national Privacy Act.

ACT residents have enhanced rights to access government-held information and additional pathways for privacy complaints through the ACT Civil and Administrative Tribunal. If you believe we've mishandled your information and you're not satisfied with our response, you can seek review through this tribunal in addition to the national complaint mechanisms.